At the core of the strategy is the development of a modern digital government operating on big data and artificial intelligence.

Hanoi aims to universalize 6G connectivity and the Internet
of Things (IoT) across the city under its Digital Transformation Strategy to
2030, with a vision to 2035, recently approved by the municipal People’s
Committee.

At the core of the strategy is the development of a modern
digital government operating on big data and artificial intelligence (AI). The
city seeks to build an intelligent governance model capable of proactive
administration, forecasting, and delivering high-quality public services
tailored to citizens’ needs.

Human resources development is also a key pillar. Hanoi
targets 100% of officials, civil servants and public employees to acquire
digital skills and apply technology effectively in management and
administration. For residents, the city aims to ensure that all adults have
access to digital services in essential sectors such as healthcare, education,
insurance and transportation.

To achieve these goals, Hanoi plans to digitalise 100% of
administrative procedure records and results.

The capital city will prioritise the development and enhancement
of core digital infrastructure systems, including the information system for
handling administrative procedures, the system supporting direction and
management, an integrated data analytics platform, and a data integration and
sharing platform.

The city’s AI platform is also being developed to integrate
and expand the capabilities of its big data analytics system and the national
virtual assistant platform.

VnEconomy-Song Hà